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Leather Care

 

Influxx creates timeless and functional bags and accessories using genuine cow leather.

As a result, your leather bag will gradually soften, and the color will transform into a vintage look that we adore. if you prefer to keep your leather bag looking fresh and new, we recommend that you condition your leather bag periodically with a leather protector. Please keep in mind that humidity, rain, and sunlight can damage leather.

Should the leather get wet please absorb the water immediately with a dry cloth. Overexposure to sunlight can stain or alter the color of the leather.  Find out more about how to clean and condition your leather bags and accessories 【here】.

Repairs

 

All our products carry a limited 12-month warranty  (unless stated otherwise) from the date of your purchase. Normal wear and tear or the natural breakdown of colors and materials over extended time and use are excluded from the warranty.  If your bag or accessory is still inside the warranty period and you have proof of purchase, you will not be charged for the repair  (Original proof of purchase will be required in most cases).

To arrange a repair you will need to follow the steps below:

【STEP 1】

Fill out the online Repairs Request Form for a repair estimate, and email us the following :

- An image of the product in its entirety

- An image of the damaged area(s) 

Please email your images to wecare@shopinfluxx.com , and allow 24-48 hours response time.

【STEP 2】

If the team believe the item can be repaired,  we will get in touch and send you a quote for the work and ask if you wish to proceed.

【STEP 3】

Package your product in an appropriately sized package, and ship by insured, traceable mail.

PLEASE NOTE: For both warranty and non-warranty repairs, the customer is required to pay for the shipping cost of the item to the factory. We will cover the expense of return shipping (Taiwan, Hong Kong only).