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Returns & Refunds

 

All returned items must meet the following conditions:

  • Handcrafted, customized (including items that are laser engraved, or sent with greeting cards) and final sale items cannot be returned or exchanged.
  • Items returned must be in their unused, original condition with all Influxx item tags attached and any related accessories or instruction booklets included.
  • Incomplete, damaged, worn, soiled or altered returns, or anything Influxx reasonably believes has been used, will not be accepted and therefore sent back to the customer.

If the return conditions specified above are met :

Taiwan -  ship your items back within 7 days

Example :  Order shipped on 1/2. Notify us no later than 1/8.  The last day to ship your items back is 1/9.  

International - ship your items back within 20 days

Example :  Order shipped on 1/2. Notify us no later than 1/21.  The last day to ship your items back is 1/22.  

Please arrange your return date to avoid weekend and holidays.   

Please allow up to 3 weeks from the day the package is mailed for refund to be processed. 

Credit to your account should appear within 1-2 billing statements. At this time, we do not process exchange orders for international customers unless you've received defective or wrong items.

*please know only the amount charged for merchandise will be refunded. Shipping, tax, and duty costs will not be refunded

Exchanges

 

Taiwan - You can exchange an item of the same value, by filling out the online Product Exchange Form.

International - At this time, we do not process exchange orders for international customers unless you've received defective or incorrect items.

Please return your item to us by following our return policy stated above, and ensure that all return conditions are met.

Cancellation

 

If you changed your mind after placing an order, please contact us immediately (wecare@shopinfluxx.com).  As long as the order has not been shipped, we can cancel or change it for you.

You do not need to contact us for cancellation if your order was not paid.